These License Terms (“License Terms”) govern the use of the Treffio admin dashboard and related back-office services by Administrators and the Customer they represent. They apply in addition to, and form part of, the Terms and Conditions. Capitalized terms used but not defined here have the meanings given in the Terms and Conditions.
In the event of any conflict between these License Terms and the Terms and Conditions, these License Terms prevail with respect to the matters they cover. The Data Processing Agreement prevails over both with respect to the processing of Personal Data.
These License Terms cover the commercial and operational relationship between Treffio and the Customer, including subscription terms, billing, customer responsibilities, support, and termination. They apply to every Administrator who accesses the admin dashboard.
By signing in to the admin dashboard, each Administrator confirms that:
Treffio offers multiple subscription plans (currently named “Starter”, “Business”, and “Enterprise”). The features, limits, and pricing of each plan are set out on treffio.com or in a separate written order form (“Order Form”) signed by the Customer.
Where an Order Form has been agreed in writing, its terms (including pricing, term, included features, and any negotiated terms) prevail over the standard plan listed on the website.
Some plans include per-event and per-registration usage fees in addition to the recurring subscription fee. Current rates are listed on treffio.com and shown in the admin dashboard. Treffio may update usage rates with at least 30 days’ prior notice; existing events that are already in flight when a new rate takes effect are billed at the previous rate until the event has concluded.
The recurring subscription fee for the agreed term is fixed for the duration of that term and will not be increased mid-term. Treffio may change the subscription fee at renewal only, in which case Treffio will notify the Customer at least 60 days before the start of the next term. If the Customer does not accept the new fee, the Customer may cancel renewal under Section 4.1 and continue at the original fee until the end of the current term.
This price-lock applies to the subscription fee. Per-event and per-registration usage rates are governed by Section 2.2 above. Payment processing fees passed through from the payment provider (Section 2.3) and SMS rates (which depend on destination country and carrier) are governed by the respective third-party rates and are not within the scope of this price-lock.
Where the Customer enables paid ticketing, payment processing fees apply on top of the per-registration fee. These payment fees are passed through to the payment provider and are disclosed to the Customer before any paid event goes live.
All amounts are exclusive of VAT and any other applicable taxes, duties, or levies, which the Customer is responsible for paying in addition to the listed amounts. Treffio will charge VAT where required to do so under applicable law.
Recurring subscription fees are billed in advance for the agreed billing period (typically annually). Per-event and per-registration fees are billed in arrears, either monthly or at the conclusion of the relevant event, as set out in the dashboard or Order Form.
Standard payment methods are credit card and SEPA direct debit, processed by Treffio’s payment processor. Customers on the Business or Enterprise plan may, at Treffio’s discretion, pay by invoice with a payment term of 14 days from the invoice date.
If a Customer fails to pay an undisputed invoice on its due date, Treffio may, after providing at least 7 days’ written notice (which may be by email):
Suspension does not relieve the Customer of its obligation to pay accrued fees.
The Customer must notify Treffio of any disputed charge within 30 days of the invoice date. Charges not disputed within that period are deemed accepted.
Unless otherwise agreed in an Order Form, subscriptions have a 12-month initial term and renew automatically for successive 12-month terms. The Customer may cancel renewal at any time before the end of the current term by sending written notice to [email protected] or by using the cancellation function in the admin dashboard, where available.
If the Customer cancels renewal, the subscription remains active until the end of the paid term and is not renewed thereafter. Per-event and per-registration fees incurred during the term remain payable.
Subscription fees already paid are non-refundable, except:
The Customer may withdraw from this Agreement within 14 days of the Effective Date by written notice to [email protected]. Treffio extends this right to all Customers on the same terms, whether the Customer is acting as a consumer or as a business — even though, under Danish and EU law, businesses are not generally entitled to a statutory right of withdrawal.
The right of withdrawal is lost if, at any time during the 14-day period, the Customer has done any of the following:
In short: the Customer may explore the Service, configure events privately within their own organization, and walk away within 14 days. The moment the Customer puts the Service in front of a guest or any other third party, withdrawal is no longer available.
On valid withdrawal, Treffio will refund any prepaid subscription fees within 14 days of receiving the withdrawal notice. Charges already incurred for usage that the Service was nevertheless authorized to perform (for example, transactional sign-in codes sent to the withdrawing Customer’s own admin users) remain payable. Where the Customer is a consumer under Danish law, this Section does not limit any statutory rights the Customer may have.
Treffio may terminate the subscription for cause, with immediate effect and without refund, if:
The Customer may terminate the subscription with immediate effect, by written notice, if Treffio is in material breach of these License Terms and fails to cure the breach within 30 days of receiving written notice describing the breach in reasonable detail. In that case, Treffio will refund any prepaid fees attributable to the period after the effective date of termination.
Treffio uses commercially reasonable efforts to make the Service available 24/7. Treffio does not guarantee any specific level of uptime unless a Service Level Agreement has been separately agreed in an Order Form (typically only for Enterprise customers).
Planned maintenance is normally announced in advance and scheduled outside Danish business hours where reasonably practicable. Emergency maintenance and security incidents may be carried out without prior notice.
Force-majeure events (including without limitation natural disasters, war, civil unrest, government action, internet or utility outages outside our reasonable control, third-party service failures, and labor disputes outside Treffio) excuse Treffio from performance obligations to the extent and for the duration of the event.
The Customer is responsible for:
Ensuring that the Customer’s use of the Service, including the events it operates and the communications it sends, complies with all applicable laws, including the GDPR, the Danish Marketing Practices Act (Markedsføringsloven), and the Danish Cookie Order (Cookiebekendtgørelsen).
Having a lawful basis under the GDPR for inviting, contacting, and otherwise processing the personal data of every Guest, prospective Guest, and any other data subject the Customer adds to the Service. The Customer alone determines the purposes and means of that processing and is the controller of that personal data.
Honoring data-subject requests (such as access, rectification, erasure, and objection) made by Guests, and processing opt-outs from Guest communications without delay. Treffio will reasonably assist the Customer with these requests under the DPA.
Selecting strong sign-in mechanisms, keeping credentials confidential, granting Administrator access only to people who genuinely need it, and revoking access promptly when an Administrator leaves the Customer’s organization. The Customer is responsible for the acts and omissions of its Administrators.
Keeping billing contact information, VAT details, and payment methods up to date in the admin dashboard or with Treffio’s billing team.
Ensuring that the Customer and its Administrators comply with the Acceptable Use Policy at all times.
Email and SMS messages sent through the Service are sent from Treffio’s infrastructure (using subprocessors such as Resend and Twilio listed in the Subprocessor List), but the content and the decision to send belong to the Customer. The Customer is solely responsible for ensuring:
Treffio may rate-limit, throttle, queue, or refuse to send communications that, in our reasonable judgment, would expose us or our subprocessors to legal, security, or reputational risk, would damage sender reputation, or would constitute a breach of the AUP. We will notify the Customer when we do so.
Features marked as “beta”, “preview”, “experimental”, or similar are provided for evaluation purposes. They are provided “as is” without any warranties, may be discontinued or changed at any time, may have lower availability than generally-available features, and are excluded from any service-level commitment. The Customer should not use beta features for business-critical workflows.
The Customer may export Event Data at any time during the subscription term using the export tools in the admin dashboard, including guest lists, registration responses, and communication history.
Within 30 days after the effective date of termination, the Customer may request the export of its Event Data in a structured, commonly-used, machine-readable format. After that 30-day period, Treffio will delete the Customer’s Event Data from the live Service in accordance with the retention rules described in the Privacy Policy, except for any data that Treffio is required by law to retain or that is held in standard backups (which are retained for a limited period and then deleted on rotation).
Independently of subscription termination, Event Data is retained on the Service for 60 days after the conclusion of the relevant event by default. The Customer may extend or shorten this retention via account settings or by written request, subject to legal limits.
The level of support included in each plan is described on treffio.com. Treffio aims to respond to support requests within commercially reasonable times. Bespoke support, on-site support, and 24/7 support are available only on the Enterprise plan or where separately agreed in an Order Form.
The Customer must submit support requests through the official support channels (typically email to [email protected] or in-app chat). Out-of-channel requests are not guaranteed a response.
Each party (the “Receiving Party”) may receive non-public information from the other (the “Disclosing Party”) that is identified as confidential or that a reasonable person would understand to be confidential (“Confidential Information”). The Receiving Party will:
This Section does not apply to information that is or becomes publicly known through no fault of the Receiving Party, was known by the Receiving Party prior to disclosure free of any confidentiality obligation, is independently developed by the Receiving Party, or is required to be disclosed by law (in which case the Receiving Party will, where lawful, give the Disclosing Party reasonable advance notice).
The Customer’s audit rights with respect to Treffio’s processing of Personal Data are governed by the DPA. Treffio maintains and, on reasonable request and subject to confidentiality, will share appropriate compliance documentation (such as security overviews and subprocessor lists) with the Customer.
Treffio may update these License Terms from time to time. Material changes that adversely affect the Customer will be notified at least 30 days in advance by email and in the admin dashboard. If the Customer objects to a material adverse change, it may terminate the subscription at the end of the then-current term and receive a pro-rata refund of any prepaid amounts for the period after termination. Continued use of the admin dashboard after the effective date constitutes acceptance.
Non-material changes (such as clarifications, typo fixes, and changes that benefit the Customer) take effect when published.
In the event of conflict between the documents that together govern the Customer’s use of the Service, the order of precedence is:
For commercial, billing, and support questions:
Treffio ApS Niels Ebbesens Vej 16 1911 Frederiksberg C Denmark Email: [email protected] CVR: 42 02 16 79
